GEMS TOTAL IT OUTSOURCE PROGRAM
For today’s businesses, IT is a necessity, not a choice, but qualified, certified and experienced IT staff are difficult to find and even more difficult to keep. While all organizations face this challenge, it can be particularly acute for small and midsized organizations where budgets can be tight and keeping focus on core business can be a make or break issue.
Do you want the competitive advantage strategic IT can bring, but don’t have the time or resources? Or perhaps you need the benefits of IT but don’t want to own IT? Depending on the size and unique needs of your organization, GCSIT can partner with existing IT staff or become your completely outsourced IT department — all for a monthly fee instead of unpredictable expense.
Whether you seek innovation or utility; whether you see IT as a competitive advantage, a burden, or something in between, GEMS Total IT Outsource Program helps you decide how IT works best for your needs and then puts it to work for your organization.
Your GEMS Total IT Outsource Program team is much more than a traditional Managed Service Provider (MSP). We deliver the knowledge and resources to maintain operations or strategically manage IT -- even freeing up your team and then working with them to move forward in digital transformation. Through GCSIT, you have a staff of highly experienced expert Architects, Field Engineers, Service Desk Technicians, and Project Managers as your IT team. They put their extensive subject expertise in design, deployment, planning and ongoing management to work for you – whether you’re a smaller scale “Mom & Pop” or the most sophisticated of IT Operations.
IT leadership and strategic vision – as much or as little as you need -- are provided by your Virtual Chief Technology Officer (vCTO). The goal of this position is to be a trusted advisor focused on understanding and supporting the strategic initiatives of your business, scaling to your needs, and ensuring that you get the most value, performance and benefit out of your information technology investment.
Whether addressing budgeting, planning or business analysis, your vCTO works with the greater team to ensure predictability in services delivery, helping you to trade FTE for SLA.
Working alongside your vCTO is your Portfolio and Program Manager (PPM). More than an “account manager,” the PPM is your single point of contact for all operational issues. Addressing the day-to-day so you don’t have to, your PPM leads overall engagement, oversees tactical IT execution and delivery, and works with you to ensure we are achieving your desired outcomes. Additionally, whether GCSIT is replacing your IT or working alongside, your PPM ensures that key contacts within your business have a transparent view of activities and services delivery.
GCSIT puts over 28 years of experience in IT delivery to work for you. Combining a unique set of engagement models, skills, experience, and powerful technical-partner relationships in a proven model, we deliver business-aligned IT success with predictable outcomes and costs.