GEMS MANAGED INFRASTRUCTURE PROGRAM
Virtualization, convergence, and cloud have provided immeasurable benefits to IT that include agility, flexibility, and the speed at which new services can be brought to market. With these benefits come new complexities and challenges for IT to cost effectively deliver operational support with dedicated skillsets that can optimize predictability across a wide range of solutions.
This is why GCSIT created the GEMS Managed Infrastructure Program. The goal of the program is to meet the needs of customers looking for dependable, consistent management and multi-tiered support of Enterprise environments including Server Virtualization, Virtualized Desktop, Hyperconverged Solutions, and Enterprise Storage without having to internalize all those human resources.
Drawn from years of experience in highly specialized Professional Services design and delivery, GCSIT has identified critical processes, monitoring, and operational support requirements that minimize risk to the organization and occur not on “best efforts,” but with precision and predictability. We have packaged them into a structured, accountable and well-defined services set for delivery at a consistent monthly expense that can go down over time.
As your partner, GCSIT Certified Systems Engineers provide Infrastructure Management Services that align to your business requirements, drive out costs, and ensure predictability.
The Managed Infrastructure Support Program begins with Onboarding.
Your GCSIT Portfolio and Program Manager (PPM) is assigned to act as your single point of contact. This individual leads the working teams and helps to build a mutually agreed transition strategy and a well-defined plan to ensure effective engagement and alignment.
The Onboarding engagement begins with establishing a well-informed starting point for services delivery. This may include GCSIT Quick Assess, a speedy approach to understanding the environment, or a more comprehensive GCSIT Infrastructure Assessment to ensure understanding of your network and systems topology.
The infrastructure assessment digs deep to understand business drivers, the current IT assets, technical requirements, and ongoing service needs. As part of the infrastructure assessment, a Systems Engineer works with your staff to perform a detailed examination of the configurations for all related components.
GCSIT will provide remediation recommendations for any items found in the infrastructure assessment that sit outside of best practices. These topics are all discussed during follow-up workshops with formalized documentation compiled into a report identifying areas where potential issues or vulnerabilities create risk for your business.
After the assessment phase of Onboarding, GCSIT Team Members work with defined customer point(s) of contact to plan how design and implementation of the ongoing service set will be delivered. Effective planning includes establishing organizational service level goals prioritized by business group and business outcome. The On-Boarding Process includes clear timelines and transition goals aligned to meet those desired outcomes.
During this phase, GCSIT creates customer-specific contact, how-to, and point-in-time environmental documentation to be reviewed and approved by your defined point(s) of contact. This information will also be uploaded to and made available from the Shared Documentation Platform that GCSIT provides as part of the ongoing GEMS Service.
Your PPM will continue to act as your single point of contact. Alongside this, GCSIT has a defined set of processes and responsibilities designed to ensure regular and thoughtful communication and advocacy for our GEMS clients. Foremost among these activities are your regularly scheduled Stewardship meetings.
Regular Stewardship is an ongoing process that provides an opportunity to combine forces across GCSIT departments and your team to increase understanding, overcome any issues and resolve the best solutions & strategies for your needs. In each stewardship meeting, we look at what GCSIT is working on, what’s working, why it’s working and how we can make it work better.
GCSIT Stewardship builds a unified vision, transfers knowledge to you team members and engages in proactive and continuous improvement through analysis, communication and partnership. It is an ongoing process that brings key players from GCSIT and your team together to address constantly-changing user and business needs and execution of services delivery.
Through GCSIT’s commitment to operational excellence you are ensured a predictable, reliable, accountable services delivery partner who can help to drive down costs while providing transparency, increasing efficiency, productivity, and end user satisfaction.