GEMS MANAGED COMMS & COLLABORATION PROGRAM

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CISCO Channel Premier Partner

 Managing vendors, maintaining quality of service, and integrating services across a federation of Communications Technologies can be a daunting challenge for IT. Add the need to train and retain qualified staff capable of service delivery across the range of Comms and Collaborations Solutions and the and burdens only grow.

This is why GCSIT created the Managed Comms and Collaboration Program.

Drawing from years of experience in Professional Services Delivery working in and around Communications and Collaboration, GCSIT identified critical maintenance and support needs. We then paired them with OEM-recommended best practices and packaged all of this into an accountable, fully-managed, and well-defined services model. The Managed Comms and Collaboration Program covers a wide range of solutions at a consistent monthly cost — that can go down over time.

IGEMS Flow 2f you’re like most businesses, you want a range of IT capabilities and expertise to effectively manage your federation of Comms and Collaboration Solutions while delivering cost savings and business value to the organization. Executing this strategy is made difficult by the pace of change in both the solutions and number of tools available to support them. This is further complicated by the multi-vendor landscape and ever-growing number of possibilities for how services can be delivered.

GCSIT Managed Comms and Collaboration Program answers your needs for asset lifecycle upgrades, ongoing maintenance and updates, support of legacy on-premise systems, and more. We ensure greater predictability, human resource resilience, and service management excellence ΜΆ all while remaining cost effective and budget friendly.

gems onboarding icon ONBOARDING

The Managed Commincations and Collaboration Support  begins with Onboarding.

Your GCSIT Portfolio and Program Manager (PPM) is assigned to act as your single point of contact. This individual leads the working teams and helps to build a mutually agreed transition strategy and a well-defined plan to ensure effective engagement and alignment.

The Onboarding engagement begins with establishing a well-informed starting point for services delivery. This may include GCSIT Quick Assess, a speedy approach to understanding the environment, or a more comprehensive GCSIT Comms and Collaboration Assessment to ensure understanding of your Comms and Collaboration and system topology.

The Comms and Collaboration assessment digs deep to understand business drivers, the current infrastructure, technical requirements, and services needs. As part of the Comms and Collaboration assessment, a Network Engineer who specializes in Comms and Collaboration works with your staff to perform a detailed examination of the configurations and all connected devices.

GCSIT will provide remediation recommendations for any items found in the Comms and Collaboration assessment that sit outside of best practices. These topics are all discussed during follow-up workshops with formalized documentation compiled into a report identifying areas where potential configuration issues or vulnerabilities create risk or burden for your business.

After the assessment phase of Onboarding, GCSIT Team Members work with defined customer point(s) of contact to plan how design and implementation of the ongoing service set will be delivered. Effective planning includes establishing organizational service level goals prioritized by business group and business outcome. The On-Boarding Process includes clear timelines and transition goals aligned to meet those desired outcomes.  

During this phase, GCSIT creates customer-specific contact, how-to, and point-in-time environmental documentation to be reviewed and approved by your defined point(s) of contact. This information will also be uploaded to and made available from the Shared Documentation Platform that GCSIT provides as part of the ongoing GEMS Service.

gems operational excellence 1OPERATIONAL EXCELLENCE

Your PPM will continue to act as your single point of contact. Alongside this, GCSIT has a defined set of processes and responsibilities designed to ensure regular and thoughtful communication and advocacy for our GEMS clients. Foremost among these activities are your regularly scheduled Stewardship meetings.

Regular Stewardship is an ongoing process that provides an opportunity to combine forces across GCSIT departments and your team to increase understanding, overcome any issues and resolve the best solutions & strategies for your needs. In each stewardship meeting, we look at what GCSIT is working on, what’s working, why it’s working and how we can make it work better.

GCSIT Stewardship builds a unified vision, transfers knowledge to you team members and engages in proactive and continuous improvement through analysis, communication and partnership. It is an ongoing process that brings key players from GCSIT and your team together to address constantly-changing user and business needs and execution of services delivery.

Through GCSIT’s commitment to operational excellence you are ensured a predictable, reliable, accountable services delivery partner who can help to drive down costs while providing transparency, increasing efficiency, productivity, and end user satisfaction

Managed Comms & Collaboration Program Services

Your GEMS Managed Communications Program allows you the flexibility to choose from a set of offerings specially designed to meet your unique needs.
  • Cisco Unified Communications
  • Microsoft Skype/Messager

Let GCSIT's Experience Certified Engineers manage vendors, maintain quality of service, and integrate services across a federation of Communications Technologies  at a consistent monthly cost — that can go down over time.  

For more information or to begin putting GEMS to work for you, please email or call GCSIT at 866.424.2766